FAQ

Question 1

Do you have parking?

Answer

Yes, there is a free parking lot, so there is no worry about finding parking or using parking meters!

Question 2

What's your cancellation policy?

Answer

Swag by Holly requires a 48-hour notice for all cancellations.

Question 3

What should I bring or how can I prepare for my appointment?

Answer

A picture is worth a thousand words! If you are a new client, I highly recommend bringing in visual aids so I can get an idea of what you're looking for. :)

Question 4

How do I book? Is it confirmed right away?

Answer

You can request an appointment here. It is not confirmed until you receive notice that I have confirmed the appointment. If I am unavailable during your requested time, I will get in touch as soon as possible to find another time that works for you! Looking forward to meeting you. :)

Question 5

Do you require a credit card to make an appointment?

Answer

For coloring services, a credit card and 50% deposit is required to book the appointment.

Question 6

What if I’m a client with color already on my hair from either another stylist or box color?

Answer

I will take every step to make your hair look different and better. Sometimes these things take time. If you’re coming from another salon, it can take up to 3 appointments with me for your hair to be my formula. If it’s box color, I will definitely make you look BETTER, but it takes time along with my custom color to achieve desired results.